Policies and Shipping

SHIPPING (Continental U.S.)

Four shipping options are offered for merchandise delivery:

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

*IN-STORE PICKUP

Most orders will be ready within a few business days.  We are happy to accommodate quicker pickup times if you would kindly call us by phone to confirm the order prior to picking it up. Unless special arrangements are made in advance, orders need to be picked up within 10 days or a 10% restocking fee will be charged.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped and contact you concerning backordered items. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

RETURNS

If there’s a problem with something you purchased from us, please send us an email to onlinesales@metrobicycles.com and we will contact you as soon as possible.

PRICES AND INFORMATION

This website is intended to help you.  We make every effort to maintain current, accurate prices in our on-line catalog.  And we strive for similar accuracy and timeliness with the other information we offer here.  We appreciate your understanding that we may not be able to honor any incorrect pricing and / or product information and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail to onlinesales@metrobicycles.com.